Refund policy

We want you to love all your items in your order, but if you change your mind, you can return your items within 14 days of delivery.

Blind Boxes:
Because of the nature of mystery items and blind boxes, we can only accept returns if they are completely unopened, sealed, and in their original packaging. Just like in a shop, once the wrapper or box seal is broken to see what's inside, the item can't be resold. Because of this, we can't offer refunds or exchanges on opened blind boxes unless the item inside has a genuine manufacturing defect.

Return Shipping

You’ll need to cover the cost of return postage if you've just changed your mind. We highly recommend using a tracked service, as we can't refund items that get lost in the post on the way back to us.

Damaged or Faulty Items
If your keychain or figure arrives broken or damaged, please email us within 14 days of delivery with a quick photo of the damage and your order number. We'll get a replacement or a refund sorted for you straight away.